Refund policy

Website: https://www.auralis.homes/

At Auralis.homes, we believe that clothing should reflect confidence, comfort, and personal style. Our collection of men’s polo shirts and men’s dress shirts is designed to provide customers with timeless wardrobe essentials that balance everyday comfort with a polished appearance.

We understand that purchasing apparel online requires trust and careful consideration regarding fit, fabric, color, and style. This Return and Refund Policy explains the rules, procedures, and conditions for returning products and receiving refunds from Auralis.homes.

1. Return Eligibility

Customers may request a return within 30 days from the date the order is delivered.

To be eligible for a return, the following requirements must be satisfied:

  • The product must be unused, unworn, and in its original condition.
  • Shirts must not have been washed, altered, ironed, damaged, or exposed to personal use.
  • Original tags, labels, packaging, and included accessories must remain intact.
  • Customers must provide valid proof of purchase, including an order number or purchase confirmation.

Customers are encouraged to carefully review size charts, product descriptions, and style information before wearing or washing any apparel.

2. Apparel Quality and Product Variations

Auralis.homes carefully prepares each men’s polo shirt and dress shirt before shipment. Because clothing products are manufactured using different fabrics and production processes, customers acknowledge that minor variations may occur, including:

  • Slight differences in color caused by lighting or screen display settings;
  • Small variations in measurements;
  • Minor differences in stitching or fabric texture;
  • Natural characteristics of textile materials.

These variations are normal and do not represent product defects.

3. Items Not Eligible for Return

Returns may not be accepted for:

  • Items returned after the 30-day return period;
  • Shirts that have been worn, washed, altered, or damaged;
  • Products with stains, odors, missing tags, or signs of use;
  • Items returned without original packaging;
  • Unauthorized returns;
  • Final-sale items clearly identified as non-returnable.

4. Return Request Procedure

Customers who wish to request a return should contact our customer service team:

Email: [email protected]

Please provide:

  • Customer name;
  • Order number;
  • Product information;
  • Reason for return;
  • Photos or additional details if there is a product issue.

Our customer service team will review your request and provide return instructions after approval.

Customers should not return products before receiving confirmation. Unauthorized returns may result in delayed processing or refund limitations.

5. Return Shipping Responsibility

Customers are responsible for return shipping costs unless:

  • The incorrect product was shipped;
  • The product arrived damaged;
  • A confirmed manufacturing defect exists.

If Auralis.homes determines that the issue resulted from our fulfillment process, we will review the circumstances and provide an appropriate resolution.

6. Refund Processing

Once returned products are received and inspected, Auralis.homes will notify customers regarding refund approval.

If approved:

  • Refunds will be issued to the original payment method.
  • Refund processing will begin within a reasonable business timeframe.
  • The actual time for funds to appear may vary depending on the customer’s bank or payment provider.

Original shipping fees are generally non-refundable unless the return resulted from an error caused by Auralis.homes.

7. Damaged, Defective, or Incorrect Orders

Customers should inspect their orders immediately upon delivery.

If your package contains:

  • Damaged shirts;
  • Incorrect products;
  • Missing items;
  • Manufacturing defects;

please contact us within 7 days after delivery.

Please include:

  • Order details;
  • Description of the issue;
  • Clear photographs of the product and packaging.

Our team will evaluate the situation and provide a suitable solution.

8. Exchanges

Customers may request exchanges by contacting our customer service team.

Exchange approval depends on:

  • Product availability;
  • Condition of returned merchandise;
  • Reason for exchange.

Customers should receive authorization before shipping items back.

9. Kentucky Legal Compliance

This Return and Refund Policy is governed by applicable laws of the Commonwealth of Kentucky. Auralis.homes maintains transparent customer service procedures consistent with applicable consumer protection standards, including Kentucky laws addressing unfair or deceptive acts in trade or commerce under Kentucky Revised Statutes Chapter 367.